1. Company Information
New City Motorcycles Ltd
8 Totman Crescent
Rayleigh, SS6 7UY
United Kingdom
Email: sales@newcitymotorcycles.co.uk
Phone: +44 020 84705990
2. Products
All products displayed on the Website are subject to availability. We reserve the right to modify or discontinue products at any time without prior notice.
3. Prices
All prices are displayed in GBP (£) and include applicable taxes unless otherwise stated. Shipping costs are added at checkout where applicable.
4. Payment Methods
We accept payments via:
- Stripe (including all payment methods supported by Stripe)
- PayPal
Payments must be completed in full before the order is processed.
5. Shipping and Delivery
The following shipping options are available:
- Collect in store: Free
- Delivery: £10.00 or free on orders over £250.00
Estimated delivery time is 1–2 business days. Delivery times are estimates and may vary.
6. Order Confirmation
Once your order is placed, you will receive an order confirmation email. This email does not constitute acceptance of the order; acceptance occurs when the goods are dispatched or made available for collection.
7. Returns, Refunds and Right to Cancel
In accordance with the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to cancel their order within 14 days from the day they receive the goods, without giving any reason.
To exercise the right to cancel, you must inform us of your decision by contacting us via email or phone using the contact details above.
Returned items must be unused, in their original condition and packaging. The customer is responsible for return shipping costs unless the goods are faulty or incorrect.
Refunds will be processed within 14 days of receiving the returned goods and will be issued using the original payment method.
8. Territorial Availability
Purchases through this Website are available exclusively to customers located in the United Kingdom.
We do not offer international sales or deliveries outside the UK.
Orders placed with delivery addresses outside the UK will not be accepted.
9. Liability
To the fullest extent permitted by law, New City Motorcycles Ltd shall not be liable for indirect, incidental, or consequential damages arising from the use of the Website or the purchase of products.
10. Governing Law and Consumer Rights
Nothing in these Terms affects your statutory rights as a consumer under UK law.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon publication on the Website.